Jonathan Low

World Renowned Speaker and Customer Service Expert

Malaysian Speaker, Jonathan Low CSP PCC works with corporations and professionals to measurably improve their leadership effectiveness and customer service. Jonathan has more than 30 years of professional & international business experience in executive positions in the service industry and has worked with executives and their leadership teams throughout the world. Prior to his executive coaching, speaking and consulting career, he has held several positions in key leadership and executive roles with various global five star hospitality groups in Asia. A Certified Speaking Professional (CSP) and one of Asia leading customer service coach, Jonathan has successfully delivered his high energy, fun and highly engaging programs to international participants (ranging from executives to senior managers and directors) across the world, besides being a transformational speaker at numerous international conferences. Click here to see an example of Jonathan’s performance.

Jonathan is spending just two days in Cape Town and we have secured his services to share his message with you and your team for this half day session. Monday afternoon, November 5th, 12:30 – 16:30

Winning Clients’ Loyalty

7 Proven Practices to Convert Clients into Amazing Fans

Every business wants to convert their customers and clients into loyal & amazing fans. Not only will they stay with you for the long-term, they will also be your best ambassadors through their enthusiastic, free, word-of-mouth advertising for your business. These amazing fans of yours will provide a constant and growing stream of sales, revenue and opportunities for your business – a source of business sustainability and prosperity. The key question is “How?”

Based on the international bestselling book “Winning Clients’ Loyalty – 7 Proven Practices to Convert Clients into Amazing Fans, embodied in the word “S.E.R.V.I.C.E”, this highly interactive learning program is aimed at helping you discover the “how to”. It is about helping you build and exceed your sales and customer service experience that affects your organization, your partners and your personal leadership effectiveness. The key focus of this program will be in the areas of personal self-mastery, emotional intelligence, relationship engagement, social selling, service innovation, leading & empowering a high performance team.

Program Objectives

At the end of this half day experiential learning program, participants will be able to:
– Increase their personal self-mastery skills in the areas of self awareness & emotional effectiveness in driving greater sales & service success, resilience and productivity.
– Develop better customer Engagement, Relationship & Connection for higher retention & loyalty
with partners.
– Embrace change and innovate creatively to achieve greater partnership and loyalty.
– Develop trust and respect for interpersonal & team success your partners and associates.

Methodology

The workshop will be challenging, thought provoking, educational and inspiring. Participants will be able to use a variety of learning tools including experiential learning, case studies, learning activities and discussions.

Jonathan’s reputation is world wide. Click Here to see what Jack Canfield (co author of Chicken Soup for the Soul) has to say about Jonathan Low

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Only R745 plus VAT per delegate or R4,000 plus VAT for a table of 6

Book and pay now, via Quicket or Book and request an invoice here.

Monday 5th November

Atlantic Imbizo Conference Centre
Waterfront, Cape Town
12:30 – 16:30

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