Do you know the value of great customer experience in the speaking and events industry?
Jonathan is spending just two days in Cape Town and we have secured his services to share his message with you and your team for this half day session. Monday evening, November 5th, 16:00 – 19:30
Winning Clients’ Loyalty
7 Proven Practices to find Amazing Fans at Events
Every speaker or event professional wants to work out how to convert their customers and clients into loyal and amazing fans. Not only will they stay with you for the long-term, they will also be your best ambassadors through their enthusiastic, free, word-of-mouth advertising for your business. These amazing fans of yours will provide a constant and growing stream of sales, revenue and opportunities for your speaking or event business – a source of business sustainability and prosperity. The key question is “How?”
Based on the international bestselling book “Winning Clients’ Loyalty – 7 Proven Practices to Convert Clients into Amazing Fans, embodied in the word “S.E.R.V.I.C.E”, this highly interactive learning program is aimed at helping you discover the “how to”. It is about helping you build and exceed your sales and customer service experience that affects your organization, your partners and your personal leadership effectiveness. The key focus of this program will be in the areas of personal self-mastery, emotional intelligence, relationship engagement, social selling, service innovation, leading & empowering a high performance team.
At the end of this half day experiential learning program, participants will:
– Have a better understanding of the speaking and events industry
– Develop better customer Engagement, Relationship and Connection for higher retention & loyalty
– Embrace change and innovate creatively to achieve greater partnership and loyalty
Network with others in the industry, including Past President of the Malaysia Association of Professional Speakers as well as the Global Speakers Federation, Jonathan Low, Past Secretary to the Global Speakers Federation, Charlotte Kemp, Past President of the Professional Speakers Association of Southern Africa, Richard Mulvey, PSASA Chapter Presidents and event professionals.
The workshop will be challenging, thought provoking, educational and inspiring. Participants will be able to use a variety of learning tools including experiential learning, case studies, learning activities and discussions.
Jonathan’s reputation is world wide. Click Here to see what Jack Canfield (co author of Chicken Soup for the Soul) has to say about Jonathan Low.